Many businesses place a high focus on keeping their customers satisfied. Especially now, when the economy may have changed gears and new customer sign-ups may have slowed down! Live Chat Widget will help you to stay connected with your customers.
Making ensuring you can respond to client inquiries in the method that is most convenient for them as soon as they arise is one aspect of providing a positive customer experience (CX). Potential clients are within the umbrella of this idea. Customers and leads expect to interact with you on their terms. So, you better be ready with the appropriate information at the appropriate moment!
Using a live chat widget on your website is a good way to do this CX goal. Because it enables you to talk to website visitors in real-time and respond to their questions right away. Or it can use artificial intelligence (AI) to answer their questions and/or receive a follow-up response from your human teams.
So what exactly is a live chat widget?
What is a live chat widget?
A live chat widget is a pop-up chat box that is integrated into your website. This allows users to communicate with live customer service people, chatbots, or both. For customer support questions and future sales inquiries, the chat window takes the role of email.
One does not need technical expertise to install it on your website. Good live chat software is all that is required. You may install the customizable widget with only a few clicks after receiving it. The important features of high-quality live chat widget software are listed below.
While live chat agents now staff the majority of live chat widgets. Chatbots are overtaking live chat agents as the solution of choice for businesses that need to grow their chat capabilities or provide 24/7 service.
A live chat widget may be included on social media pages, mobile apps, and websites.
Use a live chat widget because...
More than 50% of participants stated they would rather talk online with a business than use:
- Social media
- Phone support
This is because, in contrast to other channels, live chat widgets enable users to contact a business whenever they have a query and receive a fast answer. Multiple-purpose chat widgets are possible, and they can all operate from a single, accessible window.
You can with a live chat widget:
- Permit visitors to contact you right away across your whole website, rather than having to look for a means to do so and then wait for a slow response.
- Supervise user behavior across your website to rapidly spot areas where users are encountering problems and provide proactive guidance.
- By tracking frequent instances of website bounce or shopping cart abandonment and providing incentives to buy, you may turn window shoppers into customers.
- Post FAQs to help customers rapidly locate solutions without leaving the website.
- Due to how quickly they answer, chatbots may save each company, on average, $300,000. The cost savings result from increased team productivity and reduced team number.
- 67% of company leaders claim that bots boost sales.
- 54% of tech executives claim that using bots has increased productivity.
- CSAT (customer satisfaction) levels increase by 24% thanks to chatbots.
- With chatbots, response times are 3 times faster.
- Consumers expect to use chatbots 74% of the time.
What are the benefits of a live chat widget?
- Make customer support available and practical
Unlike other customer support choices, live chat widgets enable consumers to communicate directly with your customer service or sales staff from your website or mobile application. Clients may avoid waiting in lengthy call queues and asynchronous email chats by using live chat support, which enables real-time contact.
- Improve client engagement
You may actively engage with your customers by placing a chat widget on your website. You may send them a message in response to what they do on your website. This enables you to manage and understand who is having problems accessing your website. You can use a chatbot to send out a customized message based on what visitors are doing on your website.
- Reduce ticket volume with self-service
Your live chat widget may make available your knowledge base and FAQs. Customers may use this to resolve simple problems without contacting a support representative. This reduces the volume of incoming tickets. And, allowing your employees to concentrate on handling tough issues.
- Increased effectiveness
Agents may manage many chats at once using live chat. A skilled live chat representative reportedly can manage 4-6 chats at once. Phone support is unable to do this. If you use a chatbot, it can handle all typical questions and provide your customer with a quick response. This allows you to control your first response rate even during periods of high demand.
- Cost-effective
You may avoid hiring more agents to address an increasing volume of support requests by having agents answer many inquiries at once. You may divert the majority of typical inquiries with the aid of a single connection to your chat widget software, enabling a quicker resolution time. Adding a chat widget to your website offers you many advantages without raising your support expenses or spending limits.
Try the Helium Live Chat WidgetRegister for a free trial of 30 days. Credit cards are not necessary. No conditions are attached.
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